Service and Logistics

Fully integrated into the systems of WORTMANN AG your orders will be handled efficiently and on time. Likewise you can also rely on a proper and accurate handling of your returns.        


We are aware that service does not end with the delivery of your order, a proper and confident handling of your complaints and returns, is your expectation and our commitment.

Simply follow the current status of your complaint in our online dealer portal or contact our qualified service team, we will help in word and deed even after your purchase.

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Helpful informations

Defective Product?
You have a complaint about a product delivered? Not good, but not a problem! We support you in handling – here you will find a collection of helpful information to ensure a smooth handling of your returns.


Fully integrated into the systems of WORTMANN AG your orders will be handled efficiently and on time in our central warehouse at the location Hüllhorst (East Westphalia).

With a functional and easy–to-use webshop, electronic order connections and a modern logistics center we can guarantee an efficient delivery of your product when you need it – where you need it. With using the dropshipping services you make our warehouse become yours and enable yourself to offer a proper performance without harming your own ressources.

More about dropshipping and electronic order connections, you can find here.

Consignment tracking
All consignments of WORTMANN TELECOM GmbH are transparent and comprehensible – you can follow up all orders directly in our webshop or use the tracking number which you received by email after dispatch of your order.

Our Logistics partners
In addition to the latest technical possibilities WORTMANN TELECOM GmbH cooperates exclusively with renowned and long-established logistics service providers whose performance is checked constantly.


You will receive your consignments within 48 hours for all orders placed before 5 p.m. – throughout Europe.

If it is even more urgent, you can choose from various express options.

Where is my order?